FAQ

Most orders will be shipped from our distribution centre within 2 business days of being received and processed. Estimated Australia wide shipping times:

All payments are processed through a Securepay payment gateway. This is a secure payment gateway that is PCI DSS compliant to the highest level of protection.

Allens Industrial Products does its best to ensure that when packaging your items, we pack in the best way to avoid any damage or breakages. However, damage can occasionally occur due to unforeseen circumstances. In the event that a product does arrive damaged, please contact us within 7 days to notify us of the problem. In your correspondence, please advise us of the fault and your invoice number for the item (s).

We accept these forms of payment:

Yes you can pick up from all of our locations. Please select the "Pick Up" option as the delivery option. Please also note which of our locations you would like to pick up from.

Yes GST is charged on all products. Our pricing and invoices will show GST inclusive and GST exclusive pricing.

Please specify your instructions at the time of check out. Parcels can be left at your door or in a safe place at your request.

No, due to the large physical size of the majority of our products, we only accept physical addresses for delivery purposes.

Your shipping costs are calculated based on the weight of your items and your delivery postcode. This information will be provided to you at checkout.

We are able to provide you with tracking information for your order. Simply contact us for this information once you have confirmation that your order has been shipped.

We will notify you that your order is being processed by sending you an Order Confirmation and Tax Invoice via email.

Simply log into your account and go to "previous orders" and you can view all pending and completed orders. Please note that the website will only show orders that have been placed via the website. For any information on orders that have been placed through our showroom or via phone you will need to contact Allens Industrial Products via phone or email.

You will be able to reset your account details.

If your order has been processed and you wish to vary or cancel, you will need to cover the costs of delivering the items back to Allens Industrial Products Pty Ltd and any addition costs incurred to make a variation. This charge may vary.

If you wish to return an item that is not part of our stocked lines a 15% Restocking Fee will apply.

Allens Industrial Products does supply items internationally but not through our website. If you are an overseas customer simply contact us via phone or email to arrange delivery of your goods

Welcome! Just go to the registration page located at the top of our home page and complete the required information.

You will need to contact an Allens Industrial Products customer service representative via phone or email and provide them with the email address that you would like to use as your log-in. Your web account will then be created for you and your password set as your Allens account number which will be provided to you. You are then free to log on and change your password to suit your needs should you wish to do so.

To obtain a trading account, please fill out an Account Application form which can be downloaded from our website or obtained in person or via email from one of our customer service representative. Please note that the form will need to be completed in full and go through our stringent approval process before a trading account will be issued.